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Know Your Rights

The following rights are quoted from the Maryland Department of Health, Office of Health Care Quality regulations:

A participant of a center has the right to:

  1. Be treated with consideration, respect, and full recognition of the participant’s human dignity and individuality;
  2. Receive treatment, care, and services that are adequate, appropriate, and in compliance with relevant State, local, and federal laws and regulations;
  3. Privacy;
  4. Be free from mental, verbal, sexual, and physical abuse and neglect, involuntary seclusion, and exploitation;
  5. Be free from physical and chemical restraints except as permitted in Regulation .23 of this chapter;
  6. Confidentiality;
  7. Make suggestions, complaints, or present grievances on behalf of the participants or others, to the center director, government agencies, or other individuals without threat or fear of retaliation;
  8. Receive a prompt response, through an established complaint or grievance procedure, to any complaints, suggestions, or grievances the participant may have;
  9. Have access to the procedures for making complaints to the:
    (a) Local department of social services; and
    (b) Office of Health Care Quality of the Department;
  10. Participate in care planning and medical treatment; and
  11. Refuse treatment after the possible consequences of refusing treatment is fully explained.

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